This Privacy Policy was last updated on 25 Jan 2024.

Wilderness Explorers Academy Pvt Ltd has developed an Travel Tech Web Application called as

“Travelkeet” (hereafter referred to as "Travelkeet" or "we"), respects your (customers - hereafter referred

as "you" or "user") privacy and values our relationship with our business partners, clients, third parties

having contractual relationship with Travelkeet (hereafter referred to as "third party" or "service provider"),

and any party who purchases/intend to purchase/inquire about any product(s) and/or service(s) made

available by Travelkeet through any of Travelkeet' s customer interface channels including Website,

mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as

"Sales Channels"). We are committed to protecting your personally identifiable information (hereafter

referred as "information" or "personal information" or "personal data" or "special category of personal

data") by handling it responsibly and safeguarding it using appropriate technical and organizational

measures.

We want to assure you that we follow appropriate standards when it comes to protecting your privacy on

our Sales Channel. This policy outlines the types of personal information collected on our Website, how

this data is used/processed and safeguarded as well as how users may exercise their rights with respect

to personal information.

This Privacy Policy applies to Travelkeet, Travelkeet company pages, communications and services

("Services"), including off-site Services, such as our email services, customer care and support services

and the "Contact us";

By using or accessing the Website or other Sales Channels, the user hereby agrees with the terms of this

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if

their websites/products are linked to our Website. User should take note that the information and privacy

practices of Travelkeet's business partners, advertisers, sponsors or other sites to which we provide

hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you

review the privacy statements and policies of any such third parties.

Travelkeet for Business (Corporate): In the event Travelkeet is providing services to you as part of our

agreement with your employer, contractor, business partner, affiliate or any other party who is having a

contractual arrangement with Travelkeet, then the terms and conditions stipulated in such contractual

arrangement shall prevail over this data privacy policy. Such agreement may involve sharing personal

data they control as part of that engagement. Our services may also include processing personal data

under our client's control on our hosted software applications. All such processing will be governed by

Travelkeet's client privacy policy.

In case you book campervan/ caravan/ travel services on behalf of your family or a minor, you agree:

 To inform the individual about the content of this privacy policy

 To obtain any legally-required consent, for the collection, use, disclosure, and transfer (including cross-

border transfer) of individual's personal information, from the individual in accordance with the legal and

regulatory requirements

In such a scenario, Travelkeet will be acting as data processors while your respective employer,

contractor, business partner, affiliate shall be acting as the data controller. It will be the obligation of the

data controller to seek consent of the end customer.

1. What Personal Data shall we collect?

a. We collect the following personal and sensitive information from you when you transact through us:

 Name, gender, age and date of birth

 Contact information such as address, email, and mobile phone number

 Country of residence

 Payment Details like Credit Card/ Debit Card details along with their expiry date (billing address in case of

international debit/credit card).

 Passport Number & frequent flyer number (wherever needed)

 Lifestyle and social circumstances (for example, your hobbies)

 Family details/information (for example, your marital status and dependents)

 Employment and education details (for example, the organization you work for, your job title and your

education details)

 Financial and tax-related information (like your income, investments and tax residency)

 Postings or messages on any blogs, forums, platforms, wikis or social media applications of Travelkeet

and Travelkeet' s third parties

 IP address, browser type and language, your access times

 Information in any complaints you make

 Details of how you use our products and services

 CCTV footage and other information we collect when you access our premises

 Recording of telephone calls to our representatives and call centers

 Details of how you like to interact with us ( through email, SMS or whatsapp) and other similar information

relevant to our relationship

 Details shared by you to us through our social media links

 Pet animals if any

b. The personal data we collect may also include 'sensitive' or 'special categories' of personal data such

as details about your:

 Dietary requirements (for example, while providing your meal preference during flight/ hotel bookings)

 Health (so that we can make it easy for you to access our buildings, products and services, and/or any

special assistance required by you)

 Sexual orientation (if you provide us with details of your spouse or partner)

If you choose not to provide, or object to us processing the information we collect, we may not be able to

process your instructions or continue to provide some or all of our services to you (including our

clients)Personal information of other customers/users/travelers

If you provide personal information to us regarding individuals other than yourself, you agree

 To inform the individual about the content of this privacy policy

 To obtain any legally-required consent, for the collection, use, disclosure, and transfer (including cross-

border transfer) of individual's personal information, from the individual in accordance with the legal and

regulatory requirements

c. Personal information of child

The Services are not intended for users under the age of 16 (Permissible Age), unless permitted under

applicable local laws. We do not knowingly collect any personal information from you or the market to

solicit information from anyone under the Permissible Age. If we become aware that a person submitting

personal information is under the Permissible Age, we will delete the account and any related information

immediately. If you believe we might have any information from or about you under the Permissible Age,

please contact us over an email.

d. We use third party services/bots to capture the following additional information:

 Analytics

 Infrastructure monitoring Geographic position, unique device identifiers for advertising

 Location-based interactions: Geographical locations

 Unique device identification: This Application may track Users by storing a unique identifier of their

device, for analytics purposes or for storing Users' preferences.

2. How do we collect Personal Data?

a. Directly: We obtain personal data directly from individuals in a variety of ways , including but not limited

to obtaining personal data from individuals who provide their personal information via registrations or

guest account for booking travel services, their business card, complete our online forms on our

website/mobile app, provide records relating to previous requests or reservations made, Individuals who

subscribe to our newsletters and preference center, register for webinars, and attend meetings or events

we host or visit our offices. We may also obtain personal data directly when we are establishing a

business relationship, performing professional service through a contract, or through our hosted software

applications.

b. Indirectly: We obtain personal data indirectly about individuals from a variety of sources, which includes

but is not limited to travel agents, other travel websites, social media, authorized representative from

whom you seek travel services on behalf of others and our clients. We may add personal data to our

customer relationship management records to better understand and serve you, or to satisfy a legal

obligation.

 Public sources - Personal data may be obtained from public sources such as news articles and Internet

searches.

 Social and professional networking sites - If you register or login to our websites using social media (e.g.,

LinkedIn, Facebook, Google, or Twitter) to authenticate your identity and connect your social media login

information with us, we will collect information or content needed for the registration or login that you

permitted your social media provider to share with us. That information may include your name and email

address and depending on your privacy settings, additional details about you, so please review the

privacy controls on the applicable service to set how much information you want to be shared with us.

 Business clients - Our business clients may engage us to provide products/services offered by us which

involves sharing personal data they control as part of that engagement. Our services may also include

processing personal data under our client's control on our hosted software applications. All such

processing will be governed by Travelkeet's client privacy policy.

3. What lawful reasons do we have for processing Personal Data?

We may rely on the following lawful reasons when we process your personal data to operate our business

and provide our products and services:

a. Contract - We may process personal information in order to perform our contractual obligations to

which you (data subject) or our client (data controller) is party. Please refer to the section - Travelkeet for

Business (Corporate)

b. Consent - We may rely on your freely given, specific, informed and unambiguous consent at the time

you provided your personal information to us for one or more specific purposes

c. Legitimate interests - We may rely on legitimate interests based on our evaluation that the processing

is fair, reasonable and balanced

d. Legal obligations - We may process personal information where processing is necessary for the

purposes of the legitimate interests pursued by the controller or by a third party, except where such

interests are overridden by the interests or fundamental rights and freedoms of the data subject, which

require protection of personal data, in particular where the data subject is a child.

4. How will we use/process your personal data

a. We do not sell or trade upon any of the above foregoing information without your consent. The

foregoing information collected from you is put to the following use:

 For the purpose of fulfillment of services which include caravan/ campervan reservation and booking for

you and for individuals whose information has been provided by you.

 Information like Credit Card/ Debit Card, Expiry Date and Net Banking Details that we store, in case a

customer opts for it, are in adherence to the PCI Compliance and are stored in an encrypted form in a

segmented zone. We do not store CVV details. These details may also be processed with the help of

certain third parties only for the purpose of processing 'Cash Back & Discounts' and Charge Backs, if

applicable.

 Information like Mobile number, e-mail address and postal address may be used for promotional

purposes, unless the customer/user opts-out of such use.

 To manage and respond to any request you submit through our website.

 To meet legal and regulatory requirements.

 Promoting our professional services, products and capabilities to existing and prospective business

clients/customers.

 Sending invitations and providing access to guests attending our events and webinars or our sponsored

events.

 Personalizing online landing pages and communications we think would be of interest based on

interactions with us and group companies.

 To effectively communicate with you like through SMS, emails or whatsapp

If you choose not to share this information, you can still visit our website, but you may be unable to avail

certain options or our services.

b. How we use Cookies?

In general, you can visit our website without telling us who you are or revealing any personal information

about yourself. We track the Internet address of the domains from which people visit us and analyze this

data for trends and statistics, but the individual user remains anonymous.

Some of our web pages use "cookies" so that we can better serve you with customized information when

you return to our website. Cookies are identifiers which websites send to the browser on your computer to

facilitate your next visit to our website. You can set your browser to notify you when you are sent a

cookie, giving you the option to decide whether or not to accept it. The information we collect and analyze

is used to improve our service to you.

To learn more, please refer Annexure A: Cookie policy.

c. Permissions required using various features in our Travelkeet app (Android and IOS):

In order to have a better experience and to use all features in the app, we need below permissions to be

used in our app:

 Camera: We will not access your photos or camera without first getting your permission and we will never

scan or import your photo library or camera roll. If you give us permission to access photos or your

camera, we will only use images that you specifically choose to share with us.

 Contacts: We will not scan or import your contacts stored on your phone without first getting your explicit

permission. We will only use the contact information to help you find friends or contacts who use

Travelkeet App, if you choose to do so, and we will not use contact information for any other purpose

without first getting your separate explicit permission.

 Calendar: This permission enables us to put your travel plan on your calendar.

 Location: We will not gather or use the specific location of your mobile device (by using, for example,

GPS or Bluetooth) without first getting your explicit permission. And if you choose to share location

information but later change your mind, you will always have the option to stop sharing. Please note that

this does not include IP address. The permissions will benefit the user location specific deals and provide

you a personalized experience with time zone.

 Get Accounts: This permission enables us to know about details of your account(s) on your mobile

device. This will help you to get register on the Platform by logging into online accounts you may have

with Third Party social networking sites (e.g. Facebook, Google Login)

 Access WiFi State: By using Wi-Fi connection details, we provide you a seamless experience depending

upon your network. We try to use this information to optimize the app's performance on slow networks.

 Third Party: The User allow us to provide services to third party service accounts for Displaying content

from external platforms, SPAM protection, Hosting and back-end infrastructure, Infrastructure monitoring,

Content commenting, Interaction with external social networks and platforms, Location-based

interactions, Social features, Contacting the User, User database management, Targeted Advertising and

Re-marketing and behavioral targeting.

In addition to these permissions, below mentioned permission is additionally required by our Android

Application:

 SMS/ Whatsapp: This application reads, uploads and do syntactic analyses of text messages from travel

providers within the app. We use this information to provide updates. This information is stored in a

secured environment and always transmitted using SSL.

5. With whom do we share your Personal Data?

In connection with any of the purposes outlined in the "How will we use/process the personal data"

section above, we may disclose details about you to:

a. travel service providers such as travel wholesalers, tour operators, airlines, hotels, car rental

companies, transfer handlers and other related service provides

b. suppliers of IT based solutions and products that assist us in providing services to you (such as any

external data hosting and monitoring providers we may use, communication service providers)

c. Competent authorities (including auditors, courts and authorities regulating us for internal compliance

and audit(s)) as required or authorized by applicable law, and to comply with our legal and regulatory

obligations;

d. Credit reference agencies or other third party organizations (CyberSource, Paypal, Razorpay) that help

us make credit decisions or conduct risk checks to reduce the incidence of fraud

e. Other organizations to whom we may transfer our rights and/or obligations under the Terms agreed

between Travelkeet and respective organization

f. Any other person or organization after a restructure, sale or acquisition of any member of the Travelkeet

group, as long as they use your personal information for the same purposes we did

g.The analytics service providers which with whom the data may be shared are:

 Google Analytics, Appsflyer, Facebook Ads conversion tracking, Google Tag Manager, Datadog, Adara

 Crashlytics - Geographic position, unique device identifiers for advertising (Google Advertiser ID or IDFA,

for example) and various types of Data as specified in the privacy policy of the service.

6. How we protect your Personal Data?

We have implemented appropriate technical and organizational measures to safeguard and help prevent

unauthorized access to your information and to maintain data security. These safeguards take into

account the sensitivity of the information that we collect, process and store and the current state of

technology. We follow generally accepted industry standards to protect the personal information

submitted to us, both during transmission and once we receive it. The third party with respect to payment

gateway and payment processing are all validated as compliant with the payment card industry standard

(generally referred to as PCI compliant service providers).

We assume no liability or responsibility for disclosure of your information due to errors in transmission,

unauthorized third-party access or other causes beyond our control. You play an important role in keeping

your personal information secure. You should not share your user name, password, or other security

information of your Travelkeet account with anyone. If we receive instructions using your registered email

ID or username, we will consider that you have authorized the instructions.

7. What are your data Protection Rights?

Your data protection rights are highlighted below:

a. Right to Access - You may ask us to verify whether we are processing personal data about you, and if

so, to provide more specific information.

b. Right to Correction - You may ask us to correct our records if you believe they contain incorrect or

incomplete information about you.

c. Right to Erasure - You may ask us to erase (delete) your personal data after you withdraw your

consent to process it, or when we no longer need it for the purpose it was originally collected and we shall

erase your personal data, subject to the data retention requirements under the applicable rules,

regulations, guidelines, law, by-law, to meet our legal/regulatory obligations. Please note, even after

completion of your request regarding account or data deletion, we will be retaining transactional data to

meet our legal obligations.

d. Right to Processing restrictions - You may ask us to temporarily restrict our processing of your personal

data if you contest the accuracy of your personal data, prefer to restrict its use rather than having us

erase it, or need us to preserve it for you to establish, exercise, or defend a legal claim. A temporary

restriction may apply while verifying whether we have overriding legitimate grounds to process it. You can

ask us to inform you before we lift that temporary processing restriction.

e. Right to Data portability - You may request portability of your personal data, which shall be limited to

the transfer of information pertaining to the customer profile and transaction records, to another data

controller.

f. Automated Individual Decision-making - You may ask us to review any decisions made about you which

we made solely based on automated processing, including profiling, that produced legal effects

concerning you or significantly affecting you.

g. Right to Object to Direct Marketing including Profiling - You may object to our use of your personal data

for direct marketing purposes, including profiling. We may need to keep some minimal information to

comply with your request to cease marketing to you.

h. Right to Withdraw Consent - You may withdraw your consent that you have previously given to one or

more specified purposes to process your personal data. This will not affect the lawfulness of any

processing carried out before you withdraw your consent. However, this may lead to Travelkeet not able

to provide certain products or services to you.

We may need to request specific information from you to help us confirm your identity and ensure your

right to access the information or to exercise any of your other rights. This helps us to ensure that

personal data is not disclosed to any person who has no right to receive it. No fee is required to make a

request unless your request is clearly unfounded or excessive. Depending on the circumstances, we may

be unable to comply with your request based on other lawful grounds.

8. How long shall we retain/ dispose your Personal Data?

We seek to ensure that we only keep your personal data for the longest of:

a. the period necessary for the relevant activity or services

b. any retention period that is required by law

c. the period in which litigation or investigations might arise in respect of the services

Please note: Even after your account is terminated, we retain your transactional data for as long as we

have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal

obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data

pursuant to this Privacy Policy after your account has been terminated.

9. Changes to this privacy statement:

From time to time we may update this statement. When we do, we will publish the changes on this

Website. If you do not agree with these changes, you can discontinue your use of our Website.

10. How to contact us, request access to your personal data or contact us with questions or feedback?

If you have a question, comment, or complaint or wish to access a copy of your personal data or to

correct it if you believe it is inaccurate, you may contact us over an email

Annexure A: Cookie Notice

This Website uses cookies to improve the user experience and ensure that it is functioning effectively,

and on occasion also to provide marketing information or advertise online, either directly or through third

party vendors.

In order to provide you with a more personalized and responsive service, Travelkeet needs to remember

and store information about how you use this Website. This is done using small text files called cookies.

Cookies contain small amounts of information and are downloaded to your computer or other device by a

server for this Website. Your web browser then sends these cookies back to this Website on each

subsequent visit so that it can recognize you and remember things like your user preferences. You can

find below more detailed information about cookies.

By using this Website, you agree to Travelkeet's use of cookies as described in this Cookie Notice.

What cookies do Travelkeet use and why?

Some of the cookies Travelkeet uses are mandatory and cannot be disabled so as to enable you to move

around the Website and use its features such as accessing secure areas that may contain content for

registered users. Should you not wish to allow Travelkeet use the said cookies, you may at your wish stop

using the Travelkeet Website.

Travelkeet also uses functional cookies to record information about the choices you have made and to

allow it to tailor the site to its users; for example, to remember your language or region or that you have

already completed a survey. This information is usually anonymized and is not used for any other

purpose.

Travelkeet or its service providers also use analytic services to understand how effective Travelkeet

content is, what interests Travelkeet users have, and to improve how this Website works. In addition,

Travelkeet use web beacons or tracking pixels to count visitor numbers and performance cookies to track

how many individual users access this Website and how often. This information is used for statistical

purposes only and it is not Travelkeet's intention to use such information to personally identify any user.

However, if you have registered and signed into this Website, Travelkeet may combine this information

with information from its web analytic services and cookies to analyse how you use this Website in more

detail.

How to control cookies?

By using this Website, you agree that Travelkeet can place cookies on your computer or device as

explained above. Please bear in mind that removing or blocking cookies can impact user experience and

parts of this website may no longer be fully accessible.

Browser controls

Most browsers will allow you to see what cookies you have, and delete them on an individual basis or

block cookies from any particular or all websites. Be aware that any preference you have set will be lost if

you delete all cookies, including your preference to opt-out from cookies, as this itself requires an opt-out

cookie to have been set. Also, this may also lead to unavailability of some services.

Managing Local Shared Objects

A local shared object is like most other browser cookies except that it can store additional types of

information. These cookies cannot be controlled using the mechanisms listed above. Our Website uses

these types of cookies to store user preferences for media player functionality and without them some

video content may not play properly.

Social buttons

The Website contains 'social buttons' to enable users to share or bookmark web pages. These are

buttons for third party social media sites and these sites may log information about your activities on the

Internet including on this Website. Please review the respective terms of use and privacy policies of these

sites to understand exactly how they use your information.

External web services

Travelkeet sometimes uses external web services on this Website to display content within the web

pages of this Website, for example to display images, show videos or run polls. As with the social buttons,

Travelkeet cannot prevent these sites or external domains, from collecting information on your use of this

embedded content.

Email Communications

Travelkeet may also use tracking technologies to determine whether you have read, clicked on, or

forwarded certain email communications which Travelkeet sends to you, to make its communications

more helpful and interesting. If you do not wish Travelkeet to confirm whether you have opened, clicked

or forwarded its communications, you will need to unsubscribe, as it is not possible for Travelkeet to send

these emails without tracking enabled. Registered subscribers can unsubscribe following the instructions

in the individual email communications you receive from Travelkeet.

Travelkeet may modify or amend this Cookie Notice from time to time at its discretion. When Travelkeet

makes a change to this notice, it will amend the revision date at the top of this page, and such modified or

amended Cookie Notice shall be effective to you and your information as of that revised date. Travelkeet

encourages you to periodically review this Cookie Notice to be informed about how it is using cookies.

Please contact Travelkeet over an email, if you would like more detailed information on the cookies that

we use.